T&C

Last updated: 02/12/2025

These Terms & Conditions (“Terms”) govern the use of the Bombolone Club loyalty programme (“the Programme”), operated by Bombolone UK, located at 21 Whitcomb Street, London WC2H 7HA (“we”, “us”, “our”).

By joining, accessing, or using the Programme, you agree to be bound by these Terms.

1.1 Membership is free and open to individuals aged 18 and over.

1.2 Customers may join the Program in-store by providing a valid email address and phone number.

1.3 Members must provide accurate information when registering. It is the member’s responsibility to keep their details up to date.

1.4 Each individual may hold only one Bombolone Club account.

1.5 By joining, you consent to receive transactional emails and messages related to your membership (e.g., points updates, reward notifications). You may also choose to opt into marketing emails, which is required to receive some benefits (e.g., welcome reward).

2.1 Members collect points on eligible purchases made in-store at Bombolone UK.

2.2 Points are earned at a rate of 1 point per £1 spent. Points are awarded on the total transaction value after discounts, excluding gratuities.

2.3 Points appear in your account shortly after each purchase.

2.4 Members can access their account by registering their profile online and may save their digital pass to Apple Wallet for convenience.

2.5 No physical card or mobile app is required. Members simply provide their phone number at checkout to earn or redeem points.

• New members who join and subscribe to marketing emails receive a £5 off when you spend £10 welcome reward.
• Valid for 7 days from the date of issue.
• Cannot be combined with other offers unless explicitly stated.

• Every 10 points = £1 to spend at Bombolone on any product (doughnuts, drinks, sandwiches, desserts).
• Points can only be redeemed in-store.
• Points cannot be exchanged for cash.
• Points cannot be transferred between accounts.

• Members who have provided their date of birth receive a free birthday doughnut.
• Valid on the date of your birthday; ID may be required to redeem.
• One doughnut per member, per year.

• Members may receive exclusive promotions, discounts, or free items throughout the year.
• Offers may vary and are subject to availability.

• Members may be invited to complimentary tasting sessions for upcoming flavours.
• Dates and availability are communicated via email.

• Members enjoy a free coffee with any doughnut purchase before 11am every Monday.
• Only valid for active members; one per visit.

4.1 Points do not expire, provided the account remains active. Accounts with no activity for 12 consecutive months may be suspended.

4.2 Rewards and offers may have individual expiry dates, which are displayed in your account.

4.3 We reserve the right to modify, suspend, or withdraw any part of the Programme (including points structure, offers, and rewards) at any time.

4.4 Where possible, we will provide reasonable notice of significant changes.

4.5 All offers and rewards are subject to availability and may be withdrawn at any time.

5.1 We may suspend or cancel membership if we believe the Programme is being abused, including but not limited to:

• Providing false information
• Attempting to redeem rewards fraudulently
• Misconduct toward staff or customers

5.2 If an account is terminated, accumulated points and rewards will be forfeited.

6.1 We process personal data in accordance with UK GDPR and our Privacy Policy.

6.2 Information provided during sign-up is used to operate the Programme, manage rewards, and (if opted in) send marketing communications.

6.3 Members may unsubscribe from marketing emails at any time, but doing so may limit access to certain membership-only benefits.

6.4 For full details, see our Privacy Policy.

7.1 Bombolone UK is not responsible for:

• Lost, delayed, or incorrect transactions caused by technical issues

• Rewards that cannot be redeemed due to system outages or temporary unavailability

  7.2 Nothing in these Terms limits your statutory rights.

For questions about Bombolone Club or these Terms, you can reach us at:

Email: [email protected]

Address: 21 Whitcomb Street, London WC2H 7HA

These Terms are governed by the laws of England and Wales.